Help Desk and Cyber Security Intern (2025-2026 Academic Year)
Lackland ISD seeks Help Desk interns to help us in our Technology Department. This is an excellent entry-level opportunity for those interested in a career in information technology and technical support. We will consider applications on a rolling basis, so please do NOT wait until the deadline to apply for this position. We will be consider applicants as they apply.
In this role, you will support students, staff, and teachers alike across our entire district. Sample tasks are:
- Resetting locked user accounts
- Installing and removing software
- Setting up printers
- Working with interactive displays
- Punching down cables
- Configuring iPads and other tablets
You will also be asked to assist with cyber security tasks such as:
- Interfacing with vendors regarding data privacy agreements
- Writing up policy and procedure documents
- Documenting current practices for audit purposes
The exact tasks that will be performed will be depending upon student experience. If an applicant has greater levels of experience, we may add server administration tasks into that mix. Regardless, we will grow applicants in their knowledge.
Interns will gain a sound grounding in the utilization of an ITSM solution as well as in ITIL and other best practices for technical support. Interns will also gain a basic introduction to the field of cyber security, but primarily from a business vantage point. Pen tests, cracking, hacking, etc. are performed by other members of our team, though there is opportunity for advanced students.
During your time with us, you'll also participate in our innovative mentoring/training program, providing important skills in the job application process, the evaluation of offers, and surviving the first year in a full-time job.
This position lasts for the duration of the academic year only, and there is no potential for a full-time position with this district at this time, although there is the possibility of continued part-time work in successive academic years. The internship will be capped at 15 hours per week, as we are an educational institution and are committed to your academic success by keeping your work hours manageable.
We do believe that this internship offers a superior experience to build a resume in this domain, and the Director of Technology provides strong reference letters for excellent interns.