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Experience Research Intern

We Began As An Original. We Remain An Original At The Top Of The Convenience Industry. Our company invented the concept of convenience retailing. But we didn’t stop there. 7-Eleven® has captured the world with a proven willingness and ability to innovate. We were the first company in America to offer fresh-brewed to-go coffee. More than six million of our Slurpee® beverages have been sipped since 1966. And, to continuously stay ahead of the curve, we introduce more than 2,500+ new products each year.

With over 84,000 global locations, 7-Eleven Inc. is the world’s largest operator, franchiser and licensor of convenience stores and is also one of the nation’s largest independent gasoline retailers. The company continues to achieve operational accolades, win awards in franchising and drive innovation in retail in the mission to make life a little easier for our guests by being where they need us, when they need us.

As an Experience Research Intern you’ll be joining 7RESEARCH, a talented team of researchers under the 7-Eleven Digital UX organization. Our team supports every aspect of the 7-Eleven experience, helping to shape our Digital products and services for our store associates and US customers alike. Our team runs the 7RESEARCH Experience Lab at 7NEXT, our state-of-the-art R&D hub. You’ll have a chance to work with product managers, designers, developers, and other researchers on a variety of projects.

Responsibilities:

Contribute to strategic research initiatives while sharpening your user research, survey, and interviewing skills.
Grow the effectiveness of research operations and project logistics by directly supporting projects and documenting best practices.
Work on an independent project specifically crafted for this internship where you will scope, plan, execute, and create the artifacts with the guidance of your research mentor.

Qualifications:

Currently enrolled in an undergraduate, Masters, or PhD program in cognitive psychology, data science, design, human computer-interaction, MIS, social sciences, or related programs.
An understanding of user-centered design methods and applications, and how research plays a part in the development process.
Ability to conduct independent primary and secondary research.
Experience creating journey maps, service blueprints, empathy maps and other user-centered artifacts.
Experience with segmentation, archetypes, personas, jobs-to-be-done, or other frameworks.
Proven ability to build consensus, work in cross-functional teams, and collaborate in fast paced environments.
Must be an effective communicator with strong story telling skills.
Familiarity with design and collaboration tools such as Adobe suite, Figma, Figjam, Lucidspark/Lucidchart, Miro, Mural, etc.
Familiarity with research tools such as Alchemer, dscout, Maze, MUIQ, Qualtrics, usertesting.com or similar platforms.
Basic knowledge of statistical analysis and data visualization.
Experience with usability testing and A/B testing.
Ability to synthesize research findings into actionable insights.
Strong problem-solving skills and a proactive attitude.
Ability to manage multiple projects simultaneously and meet deadlines.